Plane, USA Road Trip Holiday

ATOL & Financial Protection

How your money is Protected

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Your financial protection for Flight Packages

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.ATOL Protected Road Trips copy

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.

Long desert highway leading into Death Valley National Park

Your financial protection for Non-Flight Packages

Should you prefer to buy your own flights and you are resident in either the UK or EU, then any funds given to us are protected by a Total Payment Protection Policy provided by Travel & General Insurance.

TOPP. Protected Road Trips

In compliance with The Package Travel Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

  • Non-flight packages sold by the Policyholder as principal to the contract
  • Non-ATOL flight inclusive bookings sold by the Policyholder as principal to the contract for:
  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled
  • repatriation of customers as may be applicable, subject to the terms of the insurance policy.

Customers’ prepayments are protected by a topp policy.

In the unlikely event of financial failure please contact the claims helpline on 01702 811397. A copy of the policy is available on request.

This policy is provided by Travel & General Services Limited (t&g), registered number 02527363 and underwritten by Accelerant Insurance Europe SA(Accelerant), an insurance company, which is authorised and regulated by the National Bank of Belgium and related by the Financial Services and Markets Authority (Ref. 3193) acting in the UK under the Freedom od services.

To read the certificate of insurance, please click here.

What is not included in the price?

Some local hotel fees such as “resort fees”, very occasional local taxes, one-way fees, activities and entrance fees and parking fees (if applicable). Fuel isn’t included in your trip cost.

What is included in the quoted price?

Your price will usually include the packaged elements of flights, accommodation, car hire and some activities, as well as a detailed road trip pack containing maps, route advice, a guide book and more.

Is my price guaranteed not to go up?

A deal is a deal, so it is extremely unlikely that your price would be subject to any change. The American Road Trip Company will happily absorb any cost increases whenever possible. However, surcharges are permitted to allow for increases in transportation costs, taxes or fees for certain services, and exchange rates. Please review our Booking Conditions for more information.

Non Flight inclusive packages - Is my money protected?

Should you prefer to buy your flights independently and are a resident of the UK or EU, Any funds given to us are protected by a Total Payment Protection Policy provided by Travel & General Insurance.

In compliance with The Package Travel Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g) to protect customers’ prepayments in the unlikely event of our financial failure and paid in respect of:

  • Non-flight packages sold by the Policyholder as principal to the contract
  • Non-ATOL flight inclusive bookings sold by the Policyholder as principal to the contract for:
  • a refund of such prepayments if customers have not yet travelled, or
  • making arrangements to enable the holiday to continue if customers have already travelled
  • repatriation of customers as may be applicable, subject to the insurance policy’s terms.

Customers’ prepayments are protected by a topp policy.

In the unlikely event of financial failure please contact the claims helpline on 01702 811397. A copy of the policy is available on request.

This policy is provided by Travel & General Services Limited (t&g), registered number 02527363 and underwritten by Accelerant Insurance Europe SA(Accelerant). This insurance company is authorised and regulated by the National Bank of Belgium and related by the Financial Services and Markets Authority (Ref. 3193) acting in the UK under the Freedom of services.

To read the certificate of insurance, please click here.

Flight inclusive packages - Is my money protected?

Yes, The American Road Trip Company’s ATOL licence protects any trip containing a flight. This means that in the unlikely event that we stop trading prior to or during your trip, the CAA will ensure that your adventure isn’t affected and that you return home safely.
Flights bought directly from Airlines don’t enjoy this same backup, so it pays to go via an ATOL holding tour operator like us.

Our Trusted Partners And Providers

ARTCo customers can be confident that we only work with the very best service providers, such as Virgin Atlantic, British Airways and Alamo. Any payments made to us are fully protected via the government’s ATOL scheme (Flight packages) or Financial Failure Insurance (Non-Flight Packages).

Contact Us

We would love to hear from you.

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