Click to view the latest Coronavirus (COVID-19) update

Quick Enquiry
The American Road Trip Company CV

Coronavirus Update

Coronavirus Update

Latest Update: May 26th

Dear Fellow Roadtripper,

I understand that many of our valued clients have concerns around their planned trips. Please know that we’re making every effort to maintain the highest standards of service, however due to the complex nature of the holidays we sell, we may fall short of our usual standards in the coming weeks and months. Rest assured, we’re working around the clock to deliver the very best possible outcome for our clients.

Below you’ll find an overview of our plans for the months ahead…

Customers due to travel in the next 2 weeks – We are currently fully focused on cancelling down trips that are due to depart within the next 2 weeks. We will do this in order of departure date, please support us by waiting for us to contact you when the time is right. This will enable us to complete this task in the most timely and effective way for all our clients. Once your trip has been completed, we’ll contact you to discuss next steps. 

Customers departing in 2 to 6 weeks – Its likely that trips due to depart in the next 6 weeks will also be affected. As the situation develops, we will continue to monitor any impacts on your trip. Should the FCO continue to advise against travel, then we will get in touch 2 weeks prior to departure. 

Customers departing in 6 weeks or more – These road trips are currently deemed to be going ahead as planned, although we’ll only request your balance payments when we prompted by our suppliers. Please ignore any previous communications concerning balance due dates, we’ll get in touch at the appropriate time with a new balance date should we feel it’s required. This will likely be later than your original due date, to allow extra time for the situation to pan out.

Please understand that the above plan will change as we get updates from government and our suppliers over the coming days and weeks.

Finally, I’d like to thank you for your business and for your patience whilst we work through this unprecedented pandemic.

Wishing everyone the very best of health,

Christian

MD

get all the latest news and offers by signing up to our newsletter